Placing Online Orders
Find your favorite items. Add them to your cart. Checkout. Our website provides a convenient way for you to purchase your favorite Don Lucas jewelry. During checkout, you will have the opportunity to create a customer account with us. While this is optional, it adds the additional convenience of order tracking, order history and one stop reordering. Prior to submitting your order, please review it carefully.
After placing your order, you will receive an order number as well as a confirmation email from us. Be sure to add firstname.lastname@example.org to your approved senders list to ensure you receive our emails. All of our eCommerce emails will come from this address.
Don Lucas accepts Visa, MasterCard, Discover, American Express and PayPal. All orders are secured and encrypted not only on our site by a SSL certificate but also by our payment gateway processor directly. All confidential information is sent via Secure Sockets Layer (SSL) and your information is encrypted during transmission.
Returns & Exchanges Policy
We strive to ensure you are completely satisfied with your order. If, for any reason you are dissatisfied with your order, you can return it to us subject to our Return Policy Guidelines stated below. You have the choice of either a full refund or store credit.
Items must be returned in their original condition along with the original packaging.
Return Option 1 – Full Refund: For the first 3 days following the receipt of your purchase, you may return your item for a full money back refund, excluding any shipping charges. A 10% restocking fee will be deducted from your refund. Items that qualified for free shipping that are being returned will also have our standard shipping charge of $12 deducted from the refund.
Your refund will be credited back to the original method of payment. Please note it can often take one to two billing periods for a refund to appear on your credit card statement.
Return Option 2 – Store Credit: For the first 3 days following the receipt of your purchase, you may return your item for store credit, excluding any shipping charges. Items that qualified for free shipping that are being returned will also have our standard shipping charge of $12 deducted from the store credit balance. You will then have 1 year from the date you placed your original order to use your store credit balance.
Your store credit amount and how to use it will be communicated to you through email.
To Initiate a Return: Please call us at (661) 323-9457 between 9am and 4pm PST and request a Return Merchandise Authorization number (RMA). Customers are responsible for return shipping fees and we recommend a shipping method that provides tracking and insurance. You may also return the item in person at our store located at 1730 Oak Street, Bakersfield, CA 93301.
Upon receipt of returned item, Don Lucas Inc reserves the right to deny a refund or store credit if the item does not meet the Return Policy Guidelines as stated above.
Because our products are unique, production starts soon after order placement. You may cancel your order within 24 hours after order placement. To cancel your order, please call us at (661) 323-9457. Once 24 hours has passed, you cannot cancel your order however, upon receiving your order, you can choose to return or exchange it in accordance with our Returns & Exchanges policy stated above.
Free shipping is available on every order! We also offer expedited shipping through UPS Overnight and 2-Day Air. Because our jewelry is handcrafted, production time can take between 1-2 weeks. Once production is completed, your order will ship immediately and you will receive a shipment confirmation email. Be sure to add email@example.com to your approved senders list to ensure you receive our emails. All of our eCommerce emails will come from this address.
Our domestic shipping rates for orders shipping within the United States are as follows:
All Orders = Free Shipping!
UPS Overnight Air = $65
UPS 2-Day Air = $25
Wholesale orders will ship UPS and the price will be determined by the size and weight of the package. The terms will be 30 days for qualifying customers. Once your order has shipped, you will receive a shipping confirmation eMail from us.
If you are experiencing any technical issues with our website, please read through some of the notes below for possible solutions. If you are still experiencing a problem or want to report something to us, please send us an email at firstname.lastname@example.org
While we make every attempt to keep our website compatible across all the major browsers, there is always a chance that something will not work or look different based on the browser you are using. Our site is compatible with the following browsers:
Internet Explorer 8, 9 & 10
If you are not using a current version of your browser of choice, and are experiencing some issues, please consider upgrading.