If the selected piece you ordered if not in stock, it will usually take several business days from the day of the order to create the piece. Orders received on the weekend will most likely be started the following week. Larger, more intricate pieces could take several days longer. One problem that may occur would be not having sufficient stone to complete the project, in which case we will contact you, however, this is rarely a problem.
All of the stone we use is natural. Some stone has been stabilized, due to their softness, but in no way does this affect the color. If there is a stone in a certain piece that is dyed, we will state this is in product description. Please refer to our Semi Precious Stones page for more information on the stones we use.
In the unfortunate event that one of your pieces needs repairs, we will do most of them for free, minus shipping costs. For some repairs, such as breaks in bracelets, we will charge for. Please refer to our Caring for Your Jewelry page to ensure that this does not happen to you. We take no responsibility if a third party is used to repair our jewelry!
Some of our pieces are size sensitive, such as bangles, bracelets, and rings. If you are purchasing a bangle, and worried that our standard size will not fit, you can take an existing bangle you own and trace the inside, and measure the diameter, and put it in the comment section in the order checkout page.
When buying bracelets, for people with exceptionally large or small wrists, if you would feel more comfortable, we could send you a template to compare your wrist size. That way we can get a better understanding of how large or small the bracelet needs to be.
When ordering rings, if you are not sure of your ring size, we can send you a ring sizing gauge to help you measure your finger.
Prices on our website will always be honored. However, due to the fluctuation of our raw materials, such as Sterling Silver, Sleeping Beauty Turquoise, Gaspeite, etc., prices are subject to change. In that case, the change will be put into effect through the administration side of our website and will reflect properly on the website.
Gift wrapping is available for all purchases made on the website.
Many of our pieces on Facebook and other social media outlets are new designs that have recently been complete. Many of these pieces are one of a kind, and will not be around for long. If you cannot find the item you are interested in on the website, please contact our store at (661) 323-9457, and we can give you details on pricing and availability.